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FAQs

Here is a list of our most frequently asked questions (FAQ's).

My Order / Delivery

• How long will it take for my delivery to arrive?

  UK orders placed before 3pm will normally be delivered between 2-7 working days. Deliveries to non-mainland UK, Highlands and Islands of Scotland will take up to 2-3 working days from the date of dispatch therefore may take up to 8 working days for delivery.

• Which courier/delivery service does Your Favourite Wines use?

  Your Favourite Wines uses Parcel Force exclusively. We feel they provide the best service possible to distribute fragile goods all over the UK. Parcel Force mostly uses their own branded delivery vans to make deliveries, but occasionally they may deliver using ordinary non-branded vans.

• What do I do if my order has not arrived within the estimated delivery time?

  If your order does not arrive within the estimated delivery time, please contact our customer service department on 0870 126 1088.

• What time can I expect my order to arrive? Or can I arrange a specific date/time?

  Deliveries can be at any time of the day so if nobody is available to take delivery please advise us of this beforehand and provide us with an instruction such as leave it with a neighbour or at the back of the house.
  
  Timed deliveries are available. Please call us on 0870 126 1088 to enquire about prices.

• Can my order be delivered to my work?

  Yes, please supply delivery address details when placing your order.

• What will happen to my delivery if I am not in to receive it?

  If we are not given an instruction when you place your order, Citylink will make two delivery attempts (only on working days) and card you each time. If you are carded twice it is then up to you to go and collect your order from the local Citylink depot. The cards you are left will have your reference number and a telephone number on them.

• Can I collect my order from your Marlow location?

  Unfortunately not. We do not allow any collections from our distribution centre.

• Can I amend my order?

  Orders are processed quickly, so if you need to amend any details on your order, please get in touch as soon as possible. Please contact our customer service department on 0870 126 1088.

• What is the minimum I can order?

  The minimum amount you can order on the website is one.

• What is the minimum delivery charge?

  The minimum delivery charge is £6.99 inc VAT

• Where do you deliver? Do you deliver overseas?

  We deliver to UK mainland addresses but can also deliver to non-mainland addresses in the Scottish Isles, Isle of Man, Northern Ireland and the Republic of Ireland at an additional cost. Please call us on 0870 126 1088 to enquire about prices.

• Can I send a personal message with my order?

  Yes you can, but please ensure the message isn't too long as it will go on a compliment slip.

• How do I redeem vouchers?

  When you checkout there will be a voucher code box for you to enter your code.

Payment

• What are my payment options?

  We can accept the following cards on our website; Visa, MasterCard, Visa Electron, Visa Debit, Maestro, Switch and Solo.
  
  Payment by BACS/CHAPS is available and account applications are available for businesses.

Returns

• I've received a faulty bottle of wine what do I do?

  Please call us immediately on 0870 126 1088 and do not throw the wine away.

Other

• Who can I contact if I have any further questions?

  Our customer service team is always available to answer your queries. You can call our customer service department on 0870 126 1088.